This edition focuses on the Local Authority Forum held in October 2019. Each of our guest speakers provided a range of insights and informative talks which the Local Authority delegates discussed during the workshop discussion session. Please click on the link above to download a pdf to read on your desktop, tablet or mobile.
This edition focuses on the Local Authority Forum held in May 2019. Each of our guest speakers provided a range of insights and informative talks which the Local Authority delegates discussed during the workshop discussion session. Please click on the link above to download a pdf to read on your desktop, tablet or mobile.”
This edition focuses on the Local Authority Forum held in November 2018.
We were delighted that Richard Boddington, Senior Client Manager at Thoughtonomy, Jim McCafferty, Independent Consultant and Chair of Education and Membership at the Institute of Revenues Rating & Valuation and Damian Bray, Collection Team Leader, Fife Council could join us on the day.
Each of our guest speakers provided a range of insights and informative talks which the Local Authority delegates discussed during the workshop discussion session.
Please click on the link above to download a pdf to read on your desktop, tablet or mobile
This edition focuses on the Local Authority Forum held in November 2017.
We were delighted that Mark Ranson and Steven Wright from Armstrong Watson, Chartered Accountants, Business and Financial Advisers; David McKenzie, Co-founder of Occutrace and Cheryl Hynd from the City of Edinburgh Council could join us on the day.
Each of the guest speakers provided a range of insights and informative talks which the Local Authority delegates discussed during the workshop discussion session.
Issues covered during the sessions and featured in this edition included
- Next generation location tracing
- Achieving improvements through channel shift
- Insolvency update: new legislation, recent trends and developments up ahead
- Discussion Forum: using digital technologies
Click on the links above to download a pdf to read on your desktop, tablet or mobile
Walker Love’s Local Authority Forum provides Local Authority debt collection and recovery teams an opportunity to hear from keynote speakers on legal, regulatory, policy and procedural developments that will, or could, have an impact on their debt collection and recovery strategies and operations.
The Forum also provides delegates an opportunity to get together to share, discuss and develop solutions to common issues, problems and challenges faced in the collection and recovery of monies rightfully owed to Scottish Local Authorities.
With insights provided by Walker Love partners, professional advisers, senior civil servants and money advice experts, as well featuring regular case studies and examples of best practice from debt collection managers from Local Authorities and commercial debt recovery organisations, the Forum takes place twice per year.
Click on the title links below to read past editions of our Local Authority Briefings, which provides delegates with a summary of the key issues, presentations and output from the discussion workshops at each Forum.
- LA Forum Briefing Summer 2019
- LA Forum Briefing Winter 2018
- LA Forum Briefing Winter 2017-18
- LA Forum Briefing Summer 2017
- LA Forum Briefing Winter 2016-17
- LA Forum Briefing Summer 2016
- LA Forum Briefing Summer 2015
- LA Forum Briefing Summer 2014
- LA Forum Briefing Winter 2013-14
- LA Forum Briefing Summer 2013
Walker Love Payments Distributors joined the DAS Payment Distributions Panel in July 2015. Charles Mitchell speaks about their experiences so far. This article first appeared in Winter edition 2015-16 of DAS Digest published by the Accountant in Bankruptcy.
Who are Walker Love Payments Distributors?
The team consists of two people, myself and Gillian Johnstone. I manage the team and Gillian is dealing with the day-to-day support functions. We are backed by the Walker Love Group, which is a firm of messenger-at-arms and sheriff officers with offices throughout Scotland.
I’m an accountant for the group and alongside the finance director, I oversee a finance team of eight staff. As we only have a small portion of the payments distributor work, I continue to work both roles, having been with the Walker Love group for 10 years.
Gillian is the credit controller for the organisation. She continues in this role parallel to the day-to-day administration of the payments distributor cases and has been with the Walker Love group for five years.
How are you finding being a member of the DAS payments distribution panel?
This is our first venture into the market and it has been exciting to be doing something very different to what we were doing previously. It was good to have been a part of a panel distributors members’ meeting early on, where past and present members were in attendance so we could ask questions of others and gain advice.
The caseloads we receive are what we were expecting. Basically, everything that was put down on paper to us at the start has happened. There haven’t been any shocks so far and we’ve had a mixed bag of small and large cases. I would say the hardest aspect being the new kids is learning which process works best to initiate contact, and ultimately receive payment.
We’re constantly learning new things, especially the need to be more proactive in this type of work. Joining the panel is a very positive step for the business and it also gives myself and Gillian the opportunity to gain new skills.
Describe your process as a payments distributor.
Every morning we check for any new cases allocated to us and load these onto the system. We send an initial letter to the customer and follow these up with a phone call. It is very important that the debtor provides a contact telephone number and/or email address in DASH so that we can contact them as soon as possible. We set up payments if all the relevant details have been given and then the process runs itself, with payments coming in and being paid out every month.
If we don’t have all the payment details, we need to contact the money advisers to ask them to get in touch with their client. We are learning the best timescales and ways to do this and are tweaking the process all the time. We’ve found the earlier we contact creditors, the better to get account details set up in time for payments.
Most money advisers are helpful and customers are a split between keen to get their plan paid and those who aren’t as enthusiastic and take a bit more time and coaxing to engage with us.
How do you deal with those who are reluctant to engage and not making payments?
We have an agreed process in place: the initial letter is sent to the customer, a follow up phone call is made to introduce ourselves and hopefully this resolves the issue. If no contact is made within the first 10 days, we then get in contact with the money adviser assigned to the customer and this seems to have a positive impact.
However, if this is not successful, then there isn’t much more we can do unfortunately and the onus is back on the debtor. We have yet to have a case revoked due to non-payment.
How are you finding using the DASH system and the DAS process?
We’ve found DASH very user-friendly and it didn’t take long to learn at once we learned not to double click, or you get kicked out! Our dealings with AiB and the DAS team have been great and they are always available to contact and willing to help with any questions we have. We hope to build on our role as a DAS payments distributor in the future as we have sought to get into this line of work for some time to diversify the work we do. DAS is a great initiative and we are fully behind the scheme.
Do you have any hints, tips or advice for others on the panel?
As the new kids, it would be extremely misguided – even arrogant – to hand out advice at this early stage, but I would say to anyone in our position – find yourself a Gillian Johnstone as she’s incredibly organised and keeps us moving along nicely!
The Islands of the Firth of Clyde and Inner Hebridean Islands of Argyll are visited as client requirements demand, with the larger populated islands of Islay and Mull visited approximately every 8 weeks, as demands dictate.
Our Northern Division operational team visit Orkney, Shetland & the Western Isles approximately every 4 weeks.
Where urgent client instructions require to be attended to out-with scheduled visits, or on any of the remote islands not serviced by public transport, we will be happy to discuss your needs and provide you with suggestions and a quotation for the most economical and efficient method of attending to your instructions.
We would respectfully suggest, that in relation urgent matters or where service is required on one of the more remote, or sparsely populated islands, clients discuss their case instructions with us before obtaining court dates in order to avoid unnecessary complications and minimise expenses.
For details of the dates for our proposed visits or to discuss your needs, please contact us at firstname.lastname@example.org or by telephone 0141 949 7300
When a debtor leaves the country it is not necessarily the end of the debt collection trail.
Many credit managers within the public sector are now reviewing their files for outstanding council tax and national non domestic rates arrears, and even other sundry debts, where the debtor has fled to another European country. Until very recently, it was common practice to write-off such debts as uncollectable.
However, things are changing and public bodies are beginning to instruct members of the Connexx network to trace debtors and collect all outstanding balances. This is one area where the debtor believes the old saying – out of sight, out of mind. It is an incorrect assumption, as the debt can now follow them all over Europe.
If you have debts which have been written off due to debtors moving to another country with the European Union, get in touch with us and we will look at the various options open to you and how we can use local knowledge and intelligence based tracing systems in a range of countries including: Belgium/Luxembourg, Czech Republic, England & Wales, Estonia, France, Germany, Ireland, Slovakia, Poland, Portugal and The Netherlands, to help you trace and collect your outstanding debt.
Connexx’s guiding principle is to facilitate efficient cross-border collections, by building a network of respected and experienced debt recovery experts from the judicial officer and legal sectors.
New protected trust deed regulations came into force on 28 November 2013. The provisions included:
Individuals’ surplus income will have to be assessed using one tool – the common financial statement as this will provide more transparency in assessing whether a PTD is the best solution. A minimum of 48 monthly payments will be required.
The minimum debt level for entry to a PTD will be £5000
Trustees will be able to charge a fixed fee augmented by a % of the funds ingathered
The new regulations will also provide greater transparency and control for creditors. Trustees will have to provide creditors with an annual update and provide an indication of the likely dividend during each of the four years of the deed.
For further information, please contact William Dolier, Partner.
Walker Love was delighted to continue to support the 2013 MAS Annual Conference, the event always provides an excellent opportunity to engage with other stakeholders and like minded people.
Our long established relationship with the advice sector has developed beyond all expectation over the last year, having embarked upon engaging MAS skills and expertise to further assist and develop our in-house hardship, vulnerability and customer care training programmes.
The specialist support we received has proved invaluable; and in particular in working towards the Scottish Government current objectives to roll out the common financial tool and financial health check regulations.
This has been an exciting development for Walker Love and we are fully committed to further developing our relationship and supporting Money Advice Scotland going forward.