The Credit Services Association (CSA) is the National Association in the UK for companies active in relation to unpaid credit accounts, debt recovery agencies, tracing and allied professional services, and the Debt Buyers and Sellers Group (DBSG), held their annual conference and exhibition on September 18th at the Crowne Plaza Hotel next to Heythrop Park in Oxford.

This year’s conference themes included regulation and compliance, commercial collections and debt sale and purchase. Delegates discussed issues such as fraud prevention, funding for debt purchase, treating customers fairly and online communications.

David Walker, Managing Partner, Walker Love gave delegates an overview of the changes and developments in the Scottish courts, litigation and enforcement, as well as the facts on the ground when it comes to deciding on the best recovery approach and collecting debts in Scotland.

The conference was also be addressed by Yvonne Fovargue MP, Gillian Guy CEO CAB and Simon Jack, Business & Economics editor, BBC Radio 4.

For more information visit the CSA’s website.